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Key Account Manager

Brussels, Belgium

Own the business, not just the sale.

Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.

Skills you'll sharpen here

  • Business opportunities identification
  • P&L management
  • Sustainable business model design
  • Negotiation
  • Activation excellence
  • Omnichannel experience design

As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.

How we do business?

  • You won’t be boxed into a single channel.

    You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..

  • Expect early ownership and a steep learning curve.

    You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.

Key Account Manager

Brussels, Brussels Capital, Belgium

KEY ACCOUNT MANAGER BNL | ICI PARIS XL

Luxury Product Division

Hello, we’re L’Oréal,

We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life:

As the Key Account Manager Benelux for Ici Paris XL in L'Oréal Luxe, you will be the strategic lead for one of our most important retail partnerships, reporting to the Group Account Manager ICI. Based in Belgium, you will be responsible for the long-term commercial vision for Ici Paris XL across the Benelux region for your own categories, ensuring L'Oréal Luxe remains their preferred partner in the beauty category.

In this role, you will:

  • Drive the Business: Own the Ici Paris XL Benelux P&L, developing annual commercial plans, setting KPIs, and leading Joint Business Plan (JBP) negotiations with senior retail stakeholders.
  • Lead Strategy & Activation: Translate shopper insights into commercial opportunities and collaborate closely with Marketing, Supply, and Finance teams to ensure best-in-class brand activation across both online and offline touchpoints in Belgium and the Netherlands.
  • Shape the Future: Actively contribute to the broader Benelux retail strategy, continuously optimizing trade terms, promotional efficiency, and identifying new avenues for omnichannel growth.
  • Partner & Collaborate: Build deep, trusted relationships with the Ici Paris XL buying and merchandising teams, aligning our brand strategies with their retail goals.


We Are Looking For:

You are a great match for this role if you have a strategic mindset, strong retail acumen, and a proven record of driving commercial success. With solid (>3 years) Key Account experience (preferably within FMCG, beauty, or selective retail), you excel at building strong relationships and translating complex data into actionable growth plans.

We're looking for someone with:

  • Business & Financial strategy: Demonstrated ability to manage a P&L, forecast results, optimize trade investments, and build long-term value.
  • Negotiation & Influence: Skill in leading complex commercial negotiations and influencing senior stakeholders, both internally and externally.
  • Strategic Planning: The capability to develop and execute comprehensive, customer-centric business plans tailored to the Benelux market.
  • Retail Expertise: Deep understanding of omnichannel retail dynamics, preferably with prior exposure to the selective beauty or perfume retail landscape (e.g., Ici Paris XL).
  • Data-Driven Decision Making: Proficiency in analyzing sell-in/sell-out data and market trends to identify opportunities and inform strategy.
  • Languages: Strong proficiency in English; knowledge of Dutch and/or French is a strong asset given the Benelux scope and Belgium base.


What’s In It For YouL

  • A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
  • Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
  • An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
  • A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference


Who We Are:

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

  • Reference number: 252197
  • Location: Brussels, Belgium
  • Date posted: 09/21/2026
  • Employment type: Full-time
  • Professional field: Commerce
  • Type of contract: Permanent
  • Account Management
Explore this location

AI Charter: our pact

Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.

View our AI Charter (opens in new window)

What our people say

Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.

Adam, Chief Growth Officer - Luxe, SAPMENA

What we bring to the table

Please note: The exact benefits can vary depending on your country.

  • A Competitive Salary to Secure Your Talent

    Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.

  • Your Health & Well-being First

    You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.

  • Unlock Your Potential

    From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.

  • Flexibility for a Balanced Life

    Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.

  • The Ultimate L'Oréal Experience

    Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.

  • Thriving Community

    Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.

Think you’d be a great fit? We’d love to see you apply.

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