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Key Holder

Edmonton, Canada

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Key Holder

Edmonton, Canada

  • Reference number: 226385
  • City & country: Edmonton, Canada
  • Date posted: 10/08/2026
  • Type of contract: Fixed-Term
  • Professional field: Retail
  • Level of experience: Entry Level
  • Beauty Advisory

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

We have an exciting opportunity to join the Kiehl’s family as a Keyholder.  This position is responsible for assisting Store Manager and Assistant Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. 

Why Kiehl’s: 

  • Monthly sales bonus potential on top of hourly base wage
  • Generous quarterly gratis allocation 
  • Clear career growth opportunities

As a Key Holder at Kiehl’s you will:

  • Deliver best-in-class experience to customers to create an unforgettable customer experience.
  • Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice 
  • Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling.
  • Support daily operations at point of sales (POS) activities.
  • Enforce company policies and procedures.  
  • Follow brand CRM procedures to recruit and retaining customers.
  • Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
  • Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager
  • Communicate to Store Manager useful information about competition, clients or all other key events. 
  • Perform open and close procedure for the store. 
  • Attend all scheduled shifts. 

What do you need to succeed:

  • Retail and/or cosmetic experience preferred
  • Prior key holder experience preferred
  • Customer service experience  
  • Great communication skills
  • Diligent and responsible attitude
  • Analytical skills
  • Basic computer skills  
  • Must be willing to work flexible hours and to work nights and weekends
  • High School Diploma or GED required
  • Must be 18 years or older
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
  • English mandatory, second language an asset
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AI Charter: our pact

Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.

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What’s different
about working at L'Oréal?

People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.

The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.

You’d be a great fit. We’d love to see you apply.

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