美容师-杭州湖滨in77-赫莲娜
Guangzhou, China
- Reference number: 254007
- City & country: Guangzhou, China
- Date posted: 30/09/2026
- Professional field: Retail
- Level of experience: 2 to 5 years experience
- Beauty Advisory
岗位职责：为客户提供专业的品牌咨询服务及卓越的用户体验。
•了解皮肤知识，帮助客人解决肌肤困扰，提供专业的肌肤保养建议
•提供面部与颈部的皮肤护理，通过品牌独有的按摩手法使肌肤呈现最完美的状态
•协同美容顾问一同进行日常销售工作和日常事务工作，完成各项指标。
•准确记录与维护客人皮肤护理档案
•描述产品的基本知识和使用技巧，提供专业的服务流程与建议，创造卓越的用户体验
•合理运用销售技巧以及连带销售，完成销售指标
•维护柜台/门店日常清洁和商品陈列，清点柜台/门店及日常销存管理，确保现货供应
•支持柜台/门店的日常事务性工作
•日常客户关系管理，提高客户品牌忠诚度
•掌握POS系统，维护零售与运营系统，记录与跟进客户投诉和其他问题
•了解竞品、消费者、和其他重要零售活动的最新趋势
主要业绩指标
•客户关系管理(顾客满意度与老客维护)
•美容房预约管理
专业技术能力
•熟练掌握品牌特有的专业护肤手法
•掌握品牌与品类知识（护肤知识、化妆技巧、香水知识）
•销售与运营，发现客户需求并提供个性化咨询服务，推荐适合的产品并配合客户进行产品体验
•代表品牌形象提供良好的服务态度和售后服务。熟知客户概况，及时联系与关心客户（同理心和沟通技巧）
岗位要求
•热爱美妆零售行业
•良好的沟通能力和清晰的表达能力
•较强的学习能力与适应能力，具备团队合作精神
•良好的服务意识
•面对工作，具有一定韧性
•有2年以上相关工作经验者优先
其他福利
•相应品牌的专业培训课程
•理想的绩效奖金制度
•正规的五险一金
•额外商业医疗保险
•定期的公司福利（节假日福利/员工内买/免费产品）
•带薪年假与病假
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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