Omni Retail Experience Director
Shanghai, China
- Reference number: 254170
- City & country: Shanghai, China
- Date posted: 30/09/2026
- Type of contract: Fixed-Term
- Professional field: Retail
- Retail Transversal
As the Omni Retail Experience Director, you will architect and implement a seamless Omni channel strategy with a strong focus on elevating our offline store experience, driving retail performance, and delivering excellence in service and education.
* Strategize and Innovate: Design and deploy the vision for the omni-retail consumer journey, identifying new trends and technologies to create unforgettable, high-touch experiences in our physical stores.
* Drive Retail Excellence: Lead projects that boost retail performance, implementing best-in-class service models and education programs for our beauty advisors to enhance consumer engagement and loyalty.
* Lead with Collaboration: Act as the central point of contact for retail experience, working closely with brand GMs, marketing, education, and tech teams to ensure flawless execution of all retail initiatives.
* Analyze and Optimize: Monitor and analyze retail KPIs, service quality, and consumer feedback to continuously refine strategies and ensure a superior luxury experience that sets L'Oréal apart.
We Are Looking For
You are a strategic and results-oriented leader with a deep understanding of the retail landscape. You thrive in a dynamic environment and are skilled at turning consumer insights into impactful retail strategies. Your ability to collaborate and influence across functions will be key to your success.
We believe you'll be a great match if you demonstrate:
* Retail Excellence: Deep expertise in offline retail operations, performance management, and creating premium consumer experiences.
* Consumer Centricity: A strong ability to place the consumer at the heart of all strategies, understanding their needs and desires.
* Business Acumen: Proven ability to connect retail initiatives to commercial results and manage projects with a clear focus on driving business growth.
* Stakeholder Management: Excellent skills in building relationships and aligning diverse teams (Marketing, Sales, Education) toward a common goal.
* Project Management: Strong capability to lead complex, cross-functional projects from concept to completion in a fast-paced environment.
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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