[SAPMENA] Zone Omni Key Account Management Lead, Luxe SAPMENA
Singapore, Singapore
Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills you'll sharpen here
- Business opportunities identification
- P&L management
- Sustainable business model design
- Negotiation
- Activation excellence
- Omnichannel experience design
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
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You won’t be boxed into a single channel.
You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
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Expect early ownership and a steep learning curve.
You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
[SAPMENA] Zone Omni Key Account Management Lead, Luxe SAPMENA
Singapore, Singapore, Singapore
Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
You steer the O+O commercial roadmap for L'Oréal Luxe across the SAPMENA zone, driving sustainable business growth and managing key regional retailer partnerships. Reporting to the Chief Growth Officer for L’Oreal Luxe SAPMENA, you connect division ambitions with omnichannel retail execution across key markets.
Strategic Planning & Target Setting
- Define Luxe targets broken down by Account and by Brand, informed by Joint Business Plans (BPs), prioritizing sales goals across Accounts and channels.
- Shape Account strategy through a BU/Brand lens, both during negotiations and in day-to-day account management
Performance Insights & Reporting
- Formulate and share top-down insights based on Account performance and analytics.
- Synthesize the Category view across brands within each Retailer
Account & Stakeholder Management
- Support senior leadership in top-to-top negotiations at key accounts.
- Lead Regional Accounts (Sephora, Shopee, Lazada, TikTok Shop) end-to-end, including negotiations, planning, target-setting, JBPs, Quarterly Business Reviews (QBRs), and country-level escalations.
- Own full end-to end management of the Sephora account.
Commercial & Financial Ownership
- Own the Account P&L, incorporating input from Brands and direct reports, ensuring commercially viable models.
- Oversee trade spend-related activities across the gross-to-net chain (e.g., markdowns, return authorizations, etc.].
Trade & Activation Execution
- Lead TWWT analysis and execution.
- Translate the Offline + Online (O+O) commercial plan into an online activation plan for the Account, applying a BU/Brand lens, in close collaboration with the CMO and Business Unit.
Team Leadership & Capability Building
- Coach and lead CGO teams to elevate retailer partnerships through:
- Formal trainings
- One on-one coaching
- Building a community for best-practice sharing and inspiration
We Are Looking For
You bring strategic commercial leadership and a strong understanding of omnichannel retail dynamics across Southeast Asia, India, and Oceania. You bring:
• Account Management: Proven ability to establish and grow high-level commercial partnerships with major omnichannel retailers and digital platforms.
• (Joint) Business Plan Design: Expertise in building bespoke, sustainable joint business plans that balance brand equity and commercial profitability.
• P&L Management: Solid command of financial drivers, trade spend mechanics, and revenue growth levers across complex market clusters.
• Negotiation: Skilled in steering senior commercial discussions and reaching mutually profitable agreements with regional retail partners.
• Coaching Conversations: Dedicated to guiding cross-functional teams, fostering continuous learning, and sharing operational best practices.
What's In It For You
• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference
Who We Are
At L’Oréal, you will have the space to shape your work and make an impact on a global scale. As a senior leader, you guide teams, define commercial strategy, and shape how our luxury portfolio connects with millions of consumers across varied retail landscapes.
L’Oréal Luxe offers consumers the very best of luxury beauty through exceptional brand universes, immersive retail experiences, and sustainable innovation across fragrance, skincare, and make-up.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.Ready to apply? careers.loreal.com is the official trusted website.
- Reference number: 254932
- Location: Singapore, Singapore
- Date posted: 09/30/2026
- Employment type: Full-time
- Professional field: Commerce
- Type of contract: Permanent
- Account Management
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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