Japan - Aesop Retail Training & Performance Manager (LUXE)
Tokyo, Japan
- Reference number: 226691
- City & country: Tokyo, Japan
- Date posted: 13/09/2026
- Type of contract: Permanent
- Professional field: Retail
- Training & Education
Reports to: Regional Head of Retail
PURPOSE OF ROLE
The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.
KEY PARTNERSHIPS & STAKEHOLDERS
Retail Store Team
Retail Business Manager
Regional Retail T&P Specialist
Regional Retail T&P Manager (Peer)
Commercial/Country Manager
Regional Retail Operations
Regional General Manager
Regional Head of Retail
Retail Support Functions
Primary Accountabilities
• Optimise learning & performance
• Drive customer experience excellence
• Deliver on brand purpose
• Synergise business, operations & learning
Suitability Considerations
People who thrive in this role:
• Relish developing technical and interpersonal skills for self and others
• Purposefully develop capability to elevate customer experience and drive retail performance
• Are adaptable and responsive in rapidly changing operating conditions
• Seek out new knowledge of contemporary learning and capability methodologies
• Are motivated by delivering on or exceeding goals and targets
Key Experience, Knowledge & Skills
• Background in facilitation and coaching
• Specialised knowledge in learning methodologies and adult learning principles
• Accomplished at team building, motivation and development
• Proven ability to analyse performance and take appropriate responsive actions
• Track record of strong relationship management and collaboration
• Ability to problem solve and make decisions within business boundaries
• Strong written and verbal communication skills
• Excellent commercial acumen
Performance Measures
PEOPLE
• Talent Succession & Retention
• Performance rating
• Engagement survey participation (self & team)
• Engagement survey score
• Training engagement & completion (self & team)
PROFIT
• Sales performance & retail KPIs
• Customer compliments & complaints
PLANET
• Health & Safety adherence
• Volunteering participation
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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