Customer Care Specialist with Estonian, Latvian or Lithuanian - Future Opportunities

Future Opportunities Role

Join L'Oréal as a Customer Care Specialist!  

Are you a highly organized, customer-focused professional with a passion for ensuring seamless operations? Do you thrive in a dynamic environment where you can make a tangible impact on customer satisfaction? We are seeking a highly Motivated Order to Delivery Specialist to join our dedicated team and elevate our customer experience. 

At L'Oréal, we believe in beauty for all, and our commitment extends to every interaction with our valued partners. This role is crucial in maintaining strong relationships with our strategic customers and ensuring their orders are processed and delivered with efficiency and care. 

As Customer Care Specialist, you will: 

• Be the single point of contact for a specific portfolio of our strategic customers. Your mission is to expertly handle all inbound and outbound contacts, enriching our 360° customer view through seamless written and verbal communication. Managing the process from order to delivery!
• Manage both customer-facing activities and the entire order-to-delivery process for your assigned group of key accounts, ensuring an exceptional experience from start to finish.
• Proactively ensure order processing and follow-up until the delivery.
• Carry out the treatment of claims and disputes, manage returns and rebates.
• Collaborate closely with Invoice to cash teams and key business stakeholders involved in the process (sales).
• For all customers, except strategic ones, carry out phone calls, e-mail and online communication to fix customers’ queries and deliver a positive customer experience, providing consistent answers.
• Inform customers in case of delay in delivery, return or refunds.
• If outsourced, could perform outbound calls and relational NPS surveys as needed.
• Carry out internal/external communication about customer issues: handle phone calls, e-mail and online communication to fix customers’ requests & complaints and deliver a positive customer experience.
• Ensure end-to-end case management on order to delivery for his/her own portfolio.
• Ensure the implementation of service offer.
• Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders.

You are a perfect match if you have: 

• Proficiency in the following languages is a must: English and Estonian, Latvian or Lithuanian.
• Exceptional communication skills, both written and verbal, with a customer-centric approach. 
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure. 
• Strong problem-solving abilities and attention to detail. 
• A collaborative spirit and the ability to build strong relationships with both internal and external stakeholders. 
• Experience in customer service, order management, or a related field will be a plus.

Moreover, you are: 

If you would like to participate in the above-mentioned recruitment process, it is mandatory to include in your resume the following closes:

“ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the position of Customer Care Specialist“

I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

Information clause

The controller of  personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: personal-da@loreal.com.

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.