LD - CGO - E-Key Account Manager

Calling all innovators, disruptors, and dreamers!  

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together! 

Job Title: Key Account Manager – Luxe Division (LD)

WHO WE ARE:

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A DAY IN THE LIFE:

The E-commerce Key Account Manager is a critical role within L'Oréal's Luxe division in Korea, responsible for driving online sales growth and building strong, strategic partnerships with key e-commerce platforms. This role requires a deep understanding of the digital landscape, exceptional account management skills, and a data-driven approach to maximize sales and profitability within assigned accounts. The successful candidate will be a highly motivated, results-oriented individual with a proven track record of success in e-commerce sales and account management.

• Account Management & Relationship Building:
  • Cultivate and manage strong relationships with designated key e-commerce accounts.

ㅡ OliveYoung,Coupang, Kakao, Naver, Kurly, DS Online(SSG, LotteON, Hmall), Musinsa

• Serve as the primary point of contact for these accounts, addressing their needs and resolving any issues effectively.
• Collaborate closely with internal teams (BU, CMO, etc.) to ensure seamless account operations.
• Sales Growth & Strategy:
  • Develop and execute account-specific sales strategies to achieve and exceed revenue targets.
  • Identify opportunities for growth within existing accounts and explore new avenues for expansion.
  • Analyze sales data and market trends to identify key drivers of performance and inform strategic decision-making.
• Negotiation & Partnership Development:
  • Negotiate favorable terms and conditions with key accounts, ensuring mutually beneficial partnerships.
  • Collaborate with platform partners on joint marketing initiatives and promotional campaigns to drive brand visibility and sales.
  • Secure prominent placements and promotional opportunities within assigned accounts.
• Business Planning & Execution:
  • Develop and implement annual account plans, outlining key objectives, strategies, and tactical initiatives.
  • Manage account budgets and track performance against key metrics.
  • Contribute to the overall e-Trade calendar, aligning account-specific activities with broader divisional goals.
• Performance Analysis & Reporting:
  • Monitor and analyze key performance indicators (KPIs) for assigned accounts.
  • Prepare regular performance reports, providing insights and recommendations for improvement.
  • Stay informed about competitor activities and market trends within the e-commerce landscape.

WHO YOU ARE:

• Education: Bachelor's degree required.
• Experience: 3~14 years of experience in e-commerce sales or account management, preferably within the beauty or FMCG industry. A proven track record of successfully managing key accounts and exceeding sales targets is essential.
• Specific Skills & Knowledge:
  • Strong account management skills and the ability to build and maintain long-term relationships.
  • Deep understanding of the Korean e-commerce landscape and key platform dynamics.
  • Excellent analytical skills and the ability to interpret data to inform strategic decisions.
  • Proven negotiation and influencing skills.
  • Proactive, results-oriented, and highly motivated with a strong work ethic.
  • Excellent communication and interpersonal skills.
• Language: Fluency in both Korean and English is required.

WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.

(*Please attach your updated Eng. resume when you apply.)