Fulfillment Operational Excellence Manager – SAPMENA

Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Reporting directly to the SAPMENA Zone Fulfillment Network Director, you plays a pivotal role in shaping and executing the regional fulfillment strategy, network optimization and performance animation. This position bridges high-level strategic planning with hands-on operational execution, driving continuous improvement, efficiency, and optimization across all fulfillment and distribution centers in the SAPMENA zone (Inhouse and 3PL). The ideal candidate combines deep physical distribution know-how with entrepreneurial leadership to elevate network performance, optimize costs, and foster local ecosystem partnerships.

Strategic Network Optimization: 

• Co-lead the definition of new strategies regarding Fulfillment Center activities in alignment with Group Operations guidelines, working closely with Zone network Fulfilment director and Physical director at the country level. 
• Participate in defining and executing new strategies for the distribution and optimization of Physical Distribution across the SAPMENA region. 

Budgeting & Resource Planning: 

• Help countries to create and manage their budgets (CAPEX and operating costs) and accurately size required resources to achieve short- and medium-term objectives (targets, annual budget, and 3-year plans). 

Performance Animation & Operational Excellence: 

• Drive and animate performance indicators and dialogues acrossf Fulfillment Delivery Centers in the region to track KPIs, identify gaps, and share best practices. 
• Lead continuous improvement and operational excellence initiatives across warehouse and distribution processes. 

Information system & External Ecosystem: 

• Support the countries on the information system transformation.
• Build connections with the external ecosystem (3PL, copackers etc…).

Change Management & Team Empowerment: 

• Develop internal expertise and know-how and successfully implement organizational changes. 
• Inspire, mentor, and empower the Physical Distribution team to foster a culture of high performance and ownership. 

We Are Looking For

You are an agile, strategic leader who thrives in complex, multi-market environments, combining operational rigour with an entrepreneurial mindset to challenge the status quo.

• At least 10 years of experience in physical distribution and logistics, with a deep, hands-on know-how of execution processes. 
• Strong knowledge of warehouse processes, operational excellence methodologies, and warehouse systems.
• Proficiency in data-driven decision-making, analytical thinking, and performance dashboards.
• Proven project and change management experience. 
• Strong entrepreneurial skills with a proactive, problem-solving mindset. 
• Excellent leadership, communication, and stakeholder management skills with the ability to inspire cross-cultural and multi-market teams across SAPMENA.

What’s In It For You

A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)

Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal

An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.