Mgr - eBoutique, SalonCentric
Clearwater, United States
Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills you'll sharpen here
- Business opportunities identification
- P&L management
- Sustainable business model design
- Negotiation
- Activation excellence
- Omnichannel experience design
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
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You won’t be boxed into a single channel.
You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
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Expect early ownership and a steep learning curve.
You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
Mgr - eBoutique, SalonCentric
Clearwater, Florida, United States
POSITION: Site Operations & Conversion Manager – eCommerce
DEPARTMENT: eCommerce
REPORTS TO: Director of Content Strategy
LOCATION: Clearwater, FL (NOC)
SUMMARY:
The Site Operations & Conversion Manager for eCommerce drives omni-digital revenue and profitability by executing conversion optimization strategies, managing seamless campaign execution, and maintaining high content quality standards across SalonCentric.com and our mobile app. This is a people leadership role, with a focus on coaching, mentoring, and developing talent dedicated to content execution. Process creation, data analysis, and strategy execution are major functions within this role. Additionally, the manager collaborates closely with cross-functional and product management teams to ensure engaging, personalized, and friction-free customer experience. The ideal candidate is data-driven, detail-oriented, passional about growing people, and adept at operating in a fast-paced environment.
POSITION RESPONSIBILITIES:
- Campaign Planning & Content Execution
- Manage the comprehensive content planning calendar, synthesizing stakeholder inputs to align digital storytelling with business priorities.
- Translate campaign strategies into monthly wireframes using Figma to map out site updates and user journeys.
- Partner with Merchandising, Marketing, and Digital Product teams to plan, coordinate, and execute omni-channel campaigns and promotional launches.
- Conversion Rate Optimization & Performance Analytics
- Evaluate site and app performance metrics on an ongoing basis to identify user friction points, trends, and growth opportunities.
- Provide actionable, data-driven recommendations and execute changes needed to improve the digital user journey and drive conversion rates.
- Conduct rigorous Quality Assurance (QA) audits across site and app environments to ensure flawless customer experience prior to launch.
POSITION REQUIREMENTS:
- People Management: Demonstrated experience in leading, mentoring, or developing direct reports or junior team members.
- Mindset & Behaviors: Data-driven, curious, detail-oriented, collaborative, and able to navigate ambiguity while prioritizing the customer experience.
- Communication: Excellent written and verbal skills with strong stakeholder management abilities.
- Technical & Platform Experience: Experience with Salesforce Commerce Cloud and Google Analytics preferred.
- Education: Bachelor’s Degree in Marketing, Digital Marketing, Business, or related fields preferred.
What’s In It For You:
- Competitive Benefit Package (Medical, Dental, Vision, 401K)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.
Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
- Reference number: 253388
- Location: Clearwater, United States
- Date posted: 09/30/2026
- Employment type: Full-time
- Professional field: Digital Marketing
- Type of contract: Permanent
- E-Commerce
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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